1) Legal information according to the General Data Protection Regulation 

a) Information according to Art. 13 GDPR

By means of this data protection declaration, TELEDOC would like to inform the registering doctor/clinic about the type, scope and purpose of the personal data processed. 

The terms used in this declaration are based on the definitions of Art. 4 of the EU General Data Protection Regulation (GDPR). 

b) Person responsible in the registration process 

Teledoc Holding GmbH (“TELEDOC”) Absberggasse 31/10
1010 Vienna 

2)  Data processing by the myTeleDoc APP

You acknowledge and agree that if telemedical services are provided, Teledoc will only provide the technical infrastructure and will not provide any medical services. The treatment relationship takes place exclusively between the doctor/the treating clinic and the patient. 

Teledoc acts exclusively as a processor within the meaning of Art. 28 GDPR. 

The responsibility for the personal data processed therefore lies solely with the doctor/clinic providing treatment and the patient. 

In addition to the obvious personal data, usage data (IP address, login information, information on the operating system, date and time information, language, information on the device used, connection information) is processed in the background. 

3)  Registration as a doctor/treating clinic 

The following data must be provided in the course of registration. 

• E-mail address 

• Preferred language (system language)

A verification code will be sent to the specified e-mail address during the registration process. 

This code must be entered in order to continue the registration.
The following information must be provided in the further registration process. 

• Region 

• Spoken language 

• Categorisation (general practitioner, international specialist) 

• First and last name 

• Medical identification number (ID number) 

• Expertise 

• Stamp code 

• Postal address data (street, postcode, city, country) 

• Biography 

Evidence must be entered in the next registration section to verify the information: 

• Licence 

• Proof of membership of the Medical Association 

• Passport (ID) 

• Insurance certificate 

• Testimonials 

After submitting all this information, the registration process will be completed (after successful verification) and they will receive access to the APP’s physician portal. 

We cannot activate access without the above information. Legal basis: 

• Consent according to Art. 6 para. 1 lit a GDPR

• Teledoc may also process the information provided during registration if this is necessary 

for the fulfilment of a legal obligation pursuant to Art. 6 para. 1 lit. c GDPR or pursuant to Art. 9 para. 2 lit. f GDPR for the assertion, exercise or defence of legal claims or in the event of actions before the courts. 

Memory limitation: 

• Until deactivation of the registration and beyond 30 years as evidence 

4)  Additional information according to Art. 12/13 GDPR

Extended information according to Art. 12/13 GDPR can be found in the privacy policy for the Teledoc APP. You can expect the following information: 

• Data subjects’ rights 

• Other data collection 

• Data transmission/data transfer 

• In-app tracking details 

• Information on the use of cookies 

Privacy Policy Teledoc APP -> https://myteledoc.app/cookie-policy-en/

5)  SSL encryption 

All information stored in the health record is extensively encrypted (AES-256) at both server and database level and is protected from access and viewing by unauthorised persons. 

To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS. You can recognise an encrypted connection by the character string “https://” and the lock symbol in your browser bar. 

6)  Changes or additions 

Teledoc reserves the right to make changes or additions to the information content at any time and without notice. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact. 

Status 09/2022