Privacy Policy for Doctors

1) Legal information according to the General Data Protection Regulation

a) Information according to Art. 13 GDPRBy means of this data protection declaration, TELEDOC would like to inform the registering doctor/clinic about the type, scope and purpose of the personal data processed. The terms used in this declaration are based on the definitions of Art. 4 of the EU General Data Protection Regulation (GDPR).
b) Person responsible in the registration process Teledoc Holding GmbH (“TELEDOC”) Stella-Klein-Löw-Weg 8
1020 Vienna

Data protection officer in accordance with Art. 37 ff GDPR
TELEDOC is a private company. To protect your data, we have appointed the following data protection officer:
heyData GmbH
Schützenstraße 5, 10117 Berlin
www.heydata.eu
E-Mail: datenschutz@heydata.eu

2)  Data processing by the myTeleDoc APP

You acknowledge and agree that if telemedical services are provided, Teledoc will only provide the technical infrastructure and will not provide any medical services. The treatment relationship takes place exclusively between the doctor/the treating clinic and the patient. Teledoc acts exclusively as a processor within the meaning of Art. 28 GDPR. The responsibility for the personal data processed therefore lies solely with the doctor/clinic providing treatment and the patient. In addition to the obvious personal data, usage data (IP address, login information, information on the operating system, date and time information, language, information on the device used, connection information) is processed in the background.

3)  Registration as a doctor/treating clinic

The following data must be provided in the course of registration.
• E-mail address
• Preferred language (system language)
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A verification code will be sent to the specified e-mail address during the registration process.
This code must be entered in order to continue the registration.
The following information must be provided in the further registration process.

• Region
• Spoken language
• Categorisation (general practitioner, international specialist)
• First and last name
• Medical identification number (ID number)
• Expertise
• Stamp code
• Postal address data (street, postcode, city, country)
• Biography

Evidence must be entered in the next registration section to verify the information:

• Licence
• Proof of membership of the Medical Association
• Passport (ID)
• Insurance certificate
• Testimonials

After submitting all this information, the registration process will be completed (after successful verification) and they will receive access to the APP’s physician portal.

We cannot activate access without the above information. Legal basis:

• Consent according to Art. 6 para. 1 lit a GDPR
• Teledoc may also process the information provided during registration if this is necessary for the fulfilment of a legal obligation pursuant to Art. 6 para. 1 lit. c GDPR or pursuant to Art. 9 para. 2 lit. f GDPR for the assertion, exercise or defence of legal claims or in the event of actions before the courts.

Memory limitation:

• Until deactivation of the registration and beyond 30 years as evidence

4) In-app tracking
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The APP uses in-APP tracking to collect data for product analysis and marketing purposes. This data collection is based on additional consent from the user.
The following products are used as a service:
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a) amplitude
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Amplitude, an analytics service provided by Amplitude Inc. (631 Howard St 5th floor , San Francisco, CA 94105, US), is used to analyze user behavior. For this purpose, the APP collects personal data (email, gender, first name, ID). This information is transmitted to Amplitude. There is no transfer of data that allows conclusions to be drawn about an individual user.
https://amplitude.com/privacy
Since Amplitude does not process any personal data within the meaning of Art. 4 Z.1 GDPR, no consent or other legal basis is necessary for the use of the service.
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b) Google Analytics
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This APP uses Google Analytics, an analysis service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and that enable your use of the app to be analyzed. The information generated by the cookie about your use of this APP is usually transmitted to a Google server in the USA and stored there.
On behalf of the operator of this APP, Google will use this information to evaluate your use of the APP, to compile reports on activities and to provide other services related to the use of the APP to the operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to fully use all functions of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser add-on to deactivate Google Analytics .
The data collected is processed based on your consent in accordance with Article 6 (1) (a) GDPR.
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c) Facebook pixels
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We use the Facebook pixel from Facebook on our website. We have implemented code for this on our website. The Facebook pixel is a snippet of JavaScript code that loads a collection of functions that allow Facebook to track your user actions if you came to our website via Facebook Ads. For example, if you purchase a product on our website, the Facebook pixel is triggered and stores your actions on our website in one or more cookies. These cookies enable Facebook to compare your user data (customer data such as IP address, user ID) with the data from your Facebook account. Then Facebook deletes this data again. The data collected is anonymous and cannot be viewed by us and can only be used to place advertisements. If you are a Facebook user and are logged in, your visit to our website will automatically be assigned to your Facebook user account.
We only want to show our services and products to those people who are really interested in them. With the help of Facebook pixels, our advertising measures can be better tailored to your wishes and interests. This means that Facebook users (if they have allowed personalized advertising) see appropriate advertising. Facebook also uses the data collected for analysis purposes and its own advertisements.
The data collected is processed based on your consent in accordance with Article 6 (1) (a) GDPR.
If you are logged in to Facebook, you can change your advertising settings yourself at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. If you are not a Facebook user, you can generally manage your usage-based online advertising at http://www.youronlinechoices.com/de/praferenzmanagement/. There you have the option to deactivate or activate providers.
If you would like to learn morabout Facebook's data protection, we recommend the company's own data policies at https://www.facebook.com/policy.php.

d) Microsoft Clarity

This APP uses Microsoft Clarity, a user behavior analytics tool provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA). Microsoft Clarity uses cookies and other technologies to collect data about your usage patterns, interactions, and engagement with the APP. This data is used to understand user behavior, optimize the user experience, and improve the performance of the APP.The information collected by Microsoft Clarity may include IP address, device type, browser information, and interaction data. This information is typically transmitted to and stored by Microsoft on servers in the USA. Microsoft Clarity does not collect personally identifiable information (PII), and all data is anonymized before being used for analysis.The data collected is processed based on your consent in accordance with Article 6 (1) (a) GDPR. You can review Microsoft's privacy policy for more details at https://privacy.microsoft.com/en-us/privacystatement.

5)  Additional information according to Art. 12/13 GDPR

Extended information according to Art. 12/13 GDPR can be found in the privacy policy for the Teledoc APP. You can expect the following information:

• Data subjects’ rights
• Other data collection
• Data transmission/data transfer
• In-app tracking details
• Information on the use of cookies


6)  SSL encryption

All information stored in the health record is extensively encrypted (AES-256) at both server and database level and is protected from access and viewing by unauthorised persons. To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS. You can recognise an encrypted connection by the character string “https://” and the lock symbol in your browser bar.

7)  Changes or additions

Teledoc reserves the right to make changes or additions to the information content at any time and without notice. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

Status 08/2024