Area of Application
1.1 When using the website “https://myteledoc.app/” (the “Website”) and the application (the “App”) (the Website and App that together form the “Teledoc Platform”), which are provided by Teledoc Holding GmbH, 1020 Vienna, Stella-Klein-Löw-Weg 8, Austria, email: hello@teledoc-holding.com, (“Teledoc”, “we”, “us”, “our”), and the services offered by Teledoc in the context of the Teledoc Platform, the following General Terms and Conditions (“GTCs”) apply exclusively for the client (“client”), in the version valid on the day of the client’s registration. All deviating provisions from the client are not recognised unless Teledoc expressly agrees to their validity in writing.
1.2 These GTCs do not affect the conditions for downloading the App from any available store (e.g., Apple App Store, Google Play Store, Huawei AppGallery). These GTCs underlie the general terms and conditions of the relevant app store.
1.3 Clients of the services offered by the Teledoc Platform are exclusively “consumers” in the spirit of § 1 paragraph 1 line 2 of the Consumer Protection Law (KSchG) or respective consumer protection law applicable in the consumer states (defined below). The Teledoc Platform and the service offered by Teledoc are aimed at and may only be used by clients of unlimited legal capacity who are at least 18 years old and resident in one of the following countries: Austria, Bulgaria, Croatia, Romanian, Slovakia, and North Macedonia (hereinafter referred to as "Consumer States"). By registering, the client confirms that they meet the above requirements.
1.4 These GTC incorporate the below attached Consumer State Annex, containing mandatory provisions under the local consumer state laws. In case of conflict between the Consumer State Annex and the main body of these GTC the Consumer State Annex shall prevail.
1.5 The client can select their preferred language on the Teledoc Platform.
Scope of Service
2.1 Teledoc – via the App, which is currently available for devices with iOS and Android operating systems and via the Website –, provides a means of procuring telemedical services that clients can use to make, manage and pay for digital appointments with general practitioners, specialist doctors and clinics in the consumer state in which the client is resident as well as to manage their doctors’ visits and documents (the “Service”).
2.2 In all of the above it is to be noted that, in the context of these telemedical services, Teledoc acts exclusively as an intermediary and merely provides the technical infrastructure that enables telemedical services to be delivered. The individual medical services are the sole responsibility of the relevant third-party service provider procured via the service (see item 3 below).
2.3 The following functions are available to the client in the context of the Teledoc Platform:
2.3.1 General Practitioner: Generally, this option enables the client to contact a general practitioner depending on the opening times and conditions displayed in the App. Upon selecting this function, the client is guided to a virtual waiting room or to an online calendar where he can make an appointment. The client will be connected with a general practitioner as soon as they are available or when the appointment is scheduled.
2.3.2 Specialist Doctor/Clinic: This option enables the client to make an appointment for a digital consultation with a specialist doctor or a clinic in line with the online calendar provided by the specialist doctor or the clinic.
2.3.3 Partner ID: If you are a client who’s got a Partner ID to use our services free of charge, you can enter your Partner ID/Code here to unlock your services.
2.3.4 Health Manager: Here, the client can upload, manage, and delete documents. The uploading of a document also enables the doctor treating the client to have access to this document. The client’s doctors’ visits are also displayed here, together with reports about these visits that include diagnosis, treatment, and prescription.
2.3.5 Profile: Here, the client can enter and manage such personal information as their address and medical details (e.g., spectacle wearer, smoker, diabetes sufferer or other (with free text)).
2.4 Products: Here, the client can choose between various types of membership that are offered on the platform and can vary between regions/countries. These include, e.g.:
(a) Teledoc Standard: is a monthly subscription with a one-year period of commitment, an unlimited number of calls and no limit to the duration of the online consultations with general practitioners; valid for one person.
(b) Teledoc Family: is a monthly subscription with a one-year period of commitment, an unlimited number of calls and no limit to the duration of the online consultations with general practitioners, valid for the entire family (2 adults and up to 3 children).
(c) Teledoc Travel: is valid for one person for 14 days from the moment of purchase, allows an unlimited number of calls and has no limit to the duration of the online consultations with general practitioners.
(d) Teledoc One Time Call: A single call to a general practitioner for an online consultation.
(e) Teledoc International Specialists: The booking of appointments with specialist doctors.
(f) Partner ID: A code that activates a predefined set of features and is paid for by a partner (e.g.: an insurance company).
2.4.2 Bookings: This function offers the client an overview of their bookings.
2.4.3 Support: This function permits the client to put questions to the Teledoc support team.
2.5 As part of the service, Teledoc provides the following services to the client in particular:
2.5.1 Provision of the Teledoc Platform.
2.5.2 Procurement of doctors.
2.5.3 Training doctors in the correct use of the Teledoc Platform.
2.5.4 The doctors available in the portfolio on the Teledoc Platform are selected in line with defined quality criteria. Particular consideration is given to ensuring that all participating doctors who come into contact with clients via Teledoc are authorised doctors with several years of professional experience, have adequate statutory professional indemnity insurance and respect the regulations of the medical profession.
2.5.5 With the client’s agreement, the forwarding to the doctor or medical personnel treating the client of the data necessary for providing and invoicing the telemedical services or insurance companies.
2.6 All data forwarded via the Teledoc Platform is saved and managed in a central database with state-of-the-art encryption.
2.7 The doctors provide their services to the clients during video calls (e.g. via PC, smartphone or tablet). Here, Teledoc only provides the technical and administrative means for the doctor to provide their service.
2.8 To ask questions or obtain further information about the scope of services offered by Teledoc, a ‘Frequently Asked Questions’ feature is available via the relevant section on the website https://myteledoc.app
Not Part of the Scope of Services Provided by Teledoc
3.1 Teledoc provides no medical or telemedical services. “Telemedical Services” refers to the provision of medical services by doctors with the help of electronic communications technologies (e.g. video chats) in cases in which the patient and doctor are not simultaneously present in the same place.
3.2 Teledoc is not a provider of medical services. Teledoc merely facilitates the contact between the client and the doctor. Hence, the contractual partners of the treatment contract are exclusively the client and the doctor or clinic.
3.3 The type, sequence and quality of the services provided in the context of the treatment contract are the sole responsibility of the doctor. The execution of the treatment contract is subject to the professional rules for doctors and any corresponding restrictions. The doctor advising the client decides if the client’s state of health is suitable for the provision of a telemedical service. In view of this, clients have no guaranteed right to be provided with a telemedical service. For purposes of clarification, it is underlined that Teledoc accepts no liability for the services provided by/negligent behaviour of the consulting doctors.
Registration and Application
4.1 On the website or upon downloading the app, the client must first select their preferred app language.
4.2 Then they must enter their valid e-mail address or telephone number, enter a password and agree to the GTCs. In this context, they are also offered the option of agreeing to receive marketing information and provided with the Teledoc Data Protection Declaration. Finally, the client receives a verification code via e-mail or text (as specified by them).
4.3 The client must use this verification code to verify their e-mail address/telephone number. Then the following essential information must be entered.
• First name
• Surname
• Age
• Gender
• Country of Residency (Optional)
4.4 Upon registration, a client-specific account is created (the “Teledoc Account”). Registration presupposes that the client has fully and truthfully provided Teledoc with all the data requested in the registration form. At the moment of registration, the client must have unlimited legal capacity and be at least 18 years old and resident in one of the consumer states (see item 1.3 above). Clients may only register once. There is no legal entitlement to be able to make use of the services provided by Teledoc. Teledoc has the right to reject a registration without offering a reason.
Booking Digital Consultations
5.1 The client can contact a general practitioner or specialist doctors/clinics (see also item 2.3 above).
5.2 General Practitioner
5.2.1 Before a digital consultation with a general practitioner, the client must select a concrete Teledoc clinic and – upon the expiry of any free calls voluntarily provided by Teledoc – purchase a membership (see item 2.4 above).
5.2.2 When a client requests a visit, a general practitioner is assigned in line with the doctor’s availability.
5.3 Specialist Doctor/Clinic
5.3.1 In order to organise a consultation with a specialist doctor the client must select a specialist doctor or a specialist doctor from a concrete clinic and then – by entering their payment details – book an available, chargeable appointment in the relevant online calendar.
5.3.2 By arranging an appointment with the selected doctor via the Teledoc Platform, the client is making a binding request to the doctor. The client makes this binding request for a slot for a digital consultation by pressing the “Checkout” button. Before sending the request, the client can see and modify the information at any time. After sending the request, the client can cancel the consultation up to 24 hours before it is due to take place. If this cancellation occurs less than 24 hours before the consultation the full price will be invoiced.
5.3.3 After making a request, a client receives an automatic e-mail (confirmation of receipt). This automatic confirmation of receipt only documents the fact that the request has arrived at the doctors. The treatment contract with the doctor only enters into force when the doctor accepts the request in the form of a separate mail (confirmation of the appointment).
Digital Prescriptions
6.1 Doctors can use the visit report in the “Health Manager” function to post a digital prescription on the Teledoc Platform. If the relevant data protection consents and declarations of release from the confidentiality obligation are available, Teledoc regularly checks the medical prescriptions on the platform, in order to ensure that the doctors are adhering to the quality guidelines of Teledoc. The electronic prescription will not be issued to the client in paper form at any point. Teledoc offers no guarantee that pharmacies in the consumer states or any other country will accept the digital prescriptions issued by the doctors.
Remuneration and Means of Payment
7.1 All prices given on the Teledoc website include VAT at the legally applicable rate. The price at the moment of ordering applies.
7.2 Teledoc currently only accepts payment by credit card (Visa, Mastercard) and Apple Pay, Google Pay. The amount invoiced is payable immediately. The debiting of the amount invoiced from the credit card account is triggered at the moment of ordering.
7.3 Regarding remuneration, there is a distinction between services provided by Teledoc and the general practitioner and services provided by the specialist doctors/clinics:
7.3.1 General Practitioner: Services provided by general practitioners are remunerated via the selection by the client of a form of membership under the “Subscription” function (see item 2.4 above). The remuneration for the applicable membership is specified on the Teledoc Platform.
7.3.2 Specialist Doctor/Clinic: The remuneration for services provided by a specialist doctor/clinic is individually determined by the specialist doctor/clinic and specified during the selection of the specialist doctor/clinic.
7.4 All services are settled using the payment option selected by the client, which the client can change at any time. If a client legitimately takes advantage of such services using a Partner ID, the services are settled directly with the partner company.
7.5 The client receives one invoice from Teledoc for all the services provided by the general practitioner or from the specialist doctor/clinic for all the services provided by the general practitioner/specialist doctor/clinic, either at the e-mail address given by the client or in the app.
7.6 If requested by the client, Teledoc will support them in submitting the claim for the medical services to the relevant insurance company. To this end: By signing these GTCs, the client expressly empowers Teledoc to pass on to the insurance company all data that is relevant in this context. These include, where required, the client’s name, diagnosis, and prescription. The name of the client’s insurance company to whom Teledoc will invoice the services will be taken from the Partner ID.
Intellectual Property and Disclaimer
8.1 The contents of the Teledoc Platform are protected by intellectual property rights and are only to be used for private purposes. Any use of this website that infringes upon intellectual property rights, without the agreement of the holder of these rights, is prohibited. All intellectual property rights are reserved; in particular the rights to use, copy, disseminate and translate.
8.2 The information on this website is only offered for the purpose of general information and Teledoc both checks the correctness of all the published information and endeavours to maintain this correctness. However, Teledoc accepts no responsibility for and expressly excludes all liability regarding the trustworthiness of the information or opinions published on the website and regarding actions or omissions that result from these contents.
8.3 This website can contain links to external websites and external websites can contain links to this website. Teledoc is not responsible for the contents of these external websites.
Conditions of Use
9.1 The client’s Teledoc account is personal and cannot be transferred.
9.2 The client is granted a limited, non-exclusive, non-transferable, non-sublicensable and temporally limited personal right to use the Teledoc Platform as set out in these GTCs. No other (licensing) rights are implicitly granted.
9.3 When the client uses the Teledoc Platform, they must:
9.3.1 Only use the Teledoc Platform in accordance with these GTCs and the applicable laws and not infringe upon any third-party rights;
9.3.2 Ensure that the registration data remains up-to-date, complete and truthful and not pass these on to any third party;
9.3.3 Not interfere with the Teledoc network with the help of any technical or electronic aid, e.g. hacking attempts, brute force attacks, DDOS attacks, introduction of viruses, worms or Trojan horses or any other attempts to interfere with Teledoc’s software or hardware or to decompile the source code of the app;
9.3.4 Not copy, disseminate, transfer or collect any accessible data, e.g. with the help of crawlers or bots, without the agreement of the owner of those data;
9.3.5 Immediately report any identified attempt to violate the above-mentioned obligations via an e-mail sent to the address “hello@myteledoc.app”; and
9.3.6 Regularly save personal data externally, e.g. on an external data carrier or hard disc.
Warranties and Liabilities
10.1 Teledoc guarantees the functionality and availability of the services in line with the legally applicable warranty stipulations and the specifications for the duration of the provision of the services set out in these GTCs. The scope of this guarantee includes neither the elimination of defects nor any additional expenses that result from external circumstances (including circumstances emanating from the sphere of the client and force majeure), operating errors and changes and modifications not carried out by Teledoc.
10.2 The client expressly notes that the uninterrupted availability of the services of Teledoc is not contractually binding. For example, services may be unavailable, fully or partly, during occasional maintenance periods that are generally announced in advance by e-mail and on the Teledoc Platform. In addition to this, Teledoc is not liable in particular for interruptions in availability caused by: (i) defects in/problems with the client’s hardware or devices, network or software or problems with software that forms part of the product of a third-party provider, for which Teledoc is not responsible; (ii) other circumstances, for which the client is responsible; (iii) viruses on the device used by the client or other security threats that lead to an interruption in services, despite the appropriate preventive measures taken by Teledoc; (iv) circumstances that can be considered as force majeure. In the event of interruptions or problems with the availability of the service, clients can contact Teledoc support at “support@myteledoc.app” or by telephone via the given number [+4306609880237] between 9:00 and 18:00.
10.3 Claims for damages made by the client due to damage caused by minor negligence by Teledoc, its legal representatives or agents are excluded. The limitations of liability mentioned above also apply to indirect or consequential damage, simple financial losses, loss of profit, replacement purchases and the contractual claims of third parties, but not to any compelling legal claims of the client resulting from harm to a person or damage as defined by the Product Liability Law.
10.4 On the basis of the information given by the client, the service should provide certain information that could help the client to efficiently look for a doctor. However, the service cannot replace the client’s own independent, appropriate and professional decision-making process. The client recognises and agrees that all information provided by the service must be correctly checked and verified by the client before a decision can be made on the basis of this information. Teledoc is not liable for damage that results from decisions based on information provided by the service if this information was not first checked and verified. Any such liability is also subject to the provisions of item 10.3.
10.5 Teledoc is not liable for claims resulting from the service relationship between a client and a doctor or a clinic.
10.6 The client is obliged to fully indemnify Teledoc against all claims and demands made by third parties and all related costs (including the costs of appropriate legal representation and or expertise) and to support Teledoc in rebutting such claims insofar as such claims/demands arise from the illicit or careless use of the service by the client or by a third party for whom they are responsible. Teledoc is aware of no third-party right that poses an obstacle to the use of the service by the client. Except in cases of intentional wrongdoing or gross negligence, Teledoc does not guarantee that the licensed service is free of third-party rights.
Obligations of the Client
11.1 The client may only use the service, including the Teledoc Platform, in an appropriate way. In particular, they must keep their username and the password that they use to access the service secret, not pass these on, not tolerate or facilitate anyone else discovering these and take the measures required to guarantee confidentiality. If this information is misused or lost or if there is a suspicion that this may be the case, the client should immediately inform Teledoc about this at “account@myteledoc.app” or by telephone via the given number [+4306609880237] between 9:00 and 18:00.
11.2 The client is obliged to correctly, comprehensively, and truthfully pass on all information required for the preparation and delivery of the service.
11.3 The client may only take the medication named in an electronic prescription if this electronic prescription is made in their name.
11.4 The use of Teledoc in emergencies or in the case of illnesses in which a physical investigation is necessary is expressly prohibited. In such cases it is necessary to see a doctor physically or, in urgent situations, to visit an A&E department or call an ambulance. This also applies if the client fails to get better or gets worse or if there are other anomalies in their state of health.
11.5 Upon the termination of the Teledoc account, all data and documents in the account are deleted. Hence, the client is responsible for ensuring that they download all documents from the Health Manager that they have not already saved in another way before the deletion or termination of their Teledoc account.
Data Protection
12.1 Regarding the processing of personal data, Teledoc refers to the valid Data Protection Declaration.
Cancellation Policy, Right of Cancellation
13.1 The services delivered by Teledoc in line with these GTCs and, in particular, item 2 basically involve the delivery of digital contents, for which there is no legal right of cancellation, if we have already begun to meet our contractual obligations. However, this right of cancellation only lapses in cases in which the client has expressly agreed to the loss of this right of cancellation.
13.2 By agreeing to these GTCs, the client expressly agrees with the lapsing of their right of cancellation as set out in § 18 line 11 of the Remote and Distant Business Law (FAGG) corresponding law in the consumer state, if Teledoc fulfils its contractual obligations regarding digital contents in advance. This right of cancellation only applies to services delivered by Teledoc and not to the treatment contract concluded separately with a doctor or the services delivered by the doctor.
13.3 With the exception of the cases mentioned in item 12.2, the client has the right to cancel this contract without giving a reason within fourteen (14) days of the day on which it was concluded (confirmation of the registration). In order to exercise this right of cancellation, the client must clearly (e.g. by postal letter or e-mail) inform us, Teledoc Holding GmbH, 1100 Vienna, Absberggasse 31/10, email: account@myteledoc.app, of their decision to cancel the contract, although there is no fixed form for this declaration of cancellation. In order to comply with this cancellation deadline, it is sufficient for the client to send the message that they are exercising their right to cancellation before the expiry of the cancellation deadline. As an alternative means of exercising this right to cancellation, the client has the possibility of using the cancellation form that is attached in the appendices of these GTCs, but they have no obligation to do so.
13.4 Consequences of Cancellation: If the client cancels this contract, Teledoc will return all payments that we have received from the client, without delay and at the latest 14 days from the day upon which the notification of the cancellation of this contract is received by Teledoc, and invoices that have already been issued will be cancelled. For these repayments, Teledoc uses the same payment method that the client used for the original transaction unless an alternative was expressly agreed with the client; charges will not be passed onto the client in any event.
Duration, Termination
14.1 From the moment of successful registration, a contract is concluded with Teledoc for an unlimited period.
14.2 The client can terminate the user contract at any time (e.g. even before the end of any subscription period). In order to do this, the client must clearly inform Teledoc about the termination either by post to “Teledoc Holding GmbH, 1100 Vienna, Absberggasse 31/10” or by e-mail to “account@myteledoc.app”. In the event of a termination by the client before the end of a minimum subscription period, the cost of the subscription will not be returned to the client.
14.3 Teledoc can ordinarily terminate the contract or individual services subject to a term of eight weeks.
14.4 Teledoc can cancel the user contract with immediate effect if it is unreasonable for Teledoc to continue the user contract, in particular because the client has significantly or repeatedly violated their obligations in line with these GTCs and not ceased this violation within 14 days of receiving a written warning to this effect.
14.5 After the termination of the user contract in line with item 13.4: (i) Teledoc has the right to cancel the client’s Teledoc account; (ii) all rights granted to the client in the context of the user contract are considered invalid with immediate effect and (iii) the client must immediately cease and refrain from all attempts to access and use the Teledoc services.
14.6 If the client withdraws the consent that they gave in line with the data protection regulations to the processing of their health information as part of the user contract, this leads to the termination and, hence, deletion of their Teledoc account, because the service cannot be delivered if these data cannot be processed.
14.7 Upon termination of a Teledoc account, all the data and documents contained therein are deleted. It is thus the client’s responsibility to ensure that all necessary documents are downloaded from the Health Manager before the deletion or termination of their Teledoc account.
Blocking of Access
15.1 In the event of a violation of these GTCs or the improper use of the Teledoc Platform or Teledoc service by the client, Teledoc will warn the client by e-mail about this violation or improper use. If, despite this warning, the client fails to stop this violation or improper use by the deadline mentioned in the warning or repeats this violation or improper use, Teledoc can block the client’s Teledoc account without any further warning.
15.2 The client has no right to re-register on the Teledoc Platform.
Updating of the GTCs
16.1 Teledoc retains the right to marginally alter these GTCs from time to time, if this is advisable, in particular due to technical or legal changes.
16.2 The client will be informed of such changes in a separate e-mail four weeks before they come into force.
16.3 By continuing to use the service after a period of four weeks after receiving this information, the client is declaring their acceptance of these changes. This information about the change in the conditions of use will expressly inform the client about these legal consequences of continuing to use the service.
16.4 The latest version of the GTCs can be consulted on our website at any time. The date of the latest version of the GTCs is shown at the top.
Settlement of Disputes
17.1 It is possible to settle disputes connected with online orders out of court. Teledoc does not participate in dispute settlement procedures in front of consumer arbitration panels. There follows a link to the so-called “Online Dispute Settlement Platform” of the EU Commission (OS Platform or Online Dispute Resolution Platform / ODR Platform): http://ec.europa.eu/odr. Our e-mail address is: hello@myteledoc.app.
System Requirements
myTeleDoc Web App (patient.myteledoc.app)
Operating Systems
Windows 8.1 32-bit or 64-bit or later
Windows 10 32-bit or 64-bit or later
Mas OS 10.14 or later
Browser
Google Chrome (latest three versions)
Mozilla Firefox (latest three versions)
Apple Safari (limited support for the latest three versions)
18.1 myTeledoc Mobile App (iOS & Android)
iOS 12.0 or later
Android 10 or later
Final Provisions
19.1 These GTCs and all contracts between Teledoc and the client are subject to the law of the consumer state (1.3) of the client's residency. In any other cases, it is agreed that the law of the Federal Republic of Austria to the exclusion of the UN Sales Convention shall apply.
19.2 The client can assert their claim in front of any court responsible for their claim in the consumer state (1.3) in which they are normally resident. Otherwise, it is agreed that the court of the 1st District of Vienna has non-exclusive jurisdiction.
Consumer State Annex
Bulgaria 2.7. The telemedical services delivered by doctors are subject to special professional and legal conditions and restrictions that can vary between countries. Hence, the range of services offered by Teledoc is correspondingly limited to services that are currently permitted under Republic of Bulgarian law (e.g., the issuing of electronic prescriptions). Any special instructions during the description and delivery of services by the doctors are legally binding.
Slovakia 13.2 The client is advised that if he expressly consents to the provision of services before the expiry of the withdrawal period:
(a) he/she loses the right of withdrawal once the service has been fully rendered; or
(b) if the service has not been fully provided, is liable to pay Teledoc the price for the actual performance provided by the date of receipt of the notice of withdrawal. 16.1 Disputes related to online orders may be settled out of court. Teledoc does not participate in dispute settlement procedures before consumer arbitration courts. The client may submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity. The subject of alternative dispute resolution is the Slovak Trade Inspection, Bajkalská 21/A, P.O. Box No. 5, 820 07 Bratislava or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The client is entitled to choose the alternative dispute resolution entity to which he/she applies. The client may use the online dispute resolution platform available on the website http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution. Our email address is: hello@myteledoc.app.
North Macedonia 10.1 Teledoc guarantees the functionality and availability of the services in accordance with the legally applicable warranty provisions and the specifications for the duration of the provision of the services specified in these conditions. The scope of this warranty does not include either the removal of defects or any additional costs arising from external circumstances (including circumstances arising from the customer's sphere and force majeure), operational errors and changes and modifications not carried out by Teledoc. The consumer the client, according to the Law on Consumers of the Republic of North Macedonia, art. 31-a, art. 31-b, art. 31-d, is subject to protection from any kind of dishonest fraudulent behaviour, false market behaviour and aggressive market behaviour, fraudulent marketing behaviour, from which the customer may suffer damage, either from the presentation of false information about the service, unclear presentation of the properties and specifications of the service, duration of the service, rights and obligations of the contracting parties, whereby the customer would in any way be misled regarding the use of the service. Teledoc is bound by the code of conduct according to the Consumer Law of the Republic of North Macedonia.
16.1 It is possible to settle disputes related to online orders out of court. Teledoc does not participate in dispute resolution proceedings before consumer arbitration panels. The consumer-client has the right to initiate and file proceedings before competent bodies and competent inspectorates, i.e., before bodies and organizations that have a common interest in consumer protection, such as consumer protection associations, chamber associations and other specific bodies, competent inspectorates such as the State Sanitary and Health Inspectorate and the Ministry of Economy, according to Art. 135 of the Consumer Law of the Republic of North Macedonia. The consumer-client, in addition to proceedings before competent bodies and inspectorates, can also institute court proceedings before a competent court, with which he will demand the realization of the rights that belong to him according to the law, if the trader causes him damage with inappropriate behaviour. The merchant-service provider is subject to appropriate procedures and misdemeanour sanctions in accordance with Art. 136, 137 and 138 of the Law on Consumers.
(Version dated: 17.10.2023)
